We understand life happens and things change. Therefore, we welcome last minute bookings from members and will do our best to fulfill your needs. All pet parents will still be required to submit a request through petsitclick before their pet’s stay can commence, and vaccination requirements must be satisfied for the safety of all of our guests.
There is no extra charge for last minute bookings.
PPLPR does not provide refunds, when credit is due your account will be credited accordingly.
Clients will receive an invoice within 24 hrs from submitting their "vacation" request, requesting a 50% deposit to be paid within 24 hrs of the invoice being emailed to the client. Clients do have 24hrs from the time the invoice has been sent to cancel without being subject to a cancellation fee, however all clients will be charged a $15.00+ HST Administration Fee regardless of the notice given for all vacationing cancellations. PLEASE NOTE: If PPLPR does not receive the deposit within 24 hrs the client is at risk of loosing their booking to another client, we base our bookings on first come first paid. However, this does not mean that the original booking is automatically cancelled. If the client wishes to cancel they still must submit a cancellation request by using the View/Change/Cancel Tab If PPLPR books another client within the suite that the deposit was not received for, the client will be notified immediately that their suite is no longer available, at which point no further action is required from the client who did not remit their deposit.
PPLPR requires a 50% deposit at time of booking for all vacationing requests to secure clients bookings and the balance of the invoice is due at time of drop off, PPLPR does not issue refunds or credits if pets are picked up earlier than what is scheduled. Once the vacation starts the client is committed financially for the duration of their vacation.
All cancellations must be received through your customer portal to be cancelled, the date the cancellation request submitted is the date that will be noted as the cancellation notification date. If cancellations are not received through PetSitClick or the client does not cancel their stay, they will be invoiced as a "No Show" for full rate of their stay.
All Season - (Dogs) PPLPR charges a $25 cancellation fee per night per suite unless 15 days notice is provided by the client prior to the first day booked by the client through PetSitClick ONLY. If the 15 days notice is provided the full deposit minus the administration fee will be credited to clients account, if the 15 day notice is NOT provided the client's account will be credited the deposit minus the $25 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted.
ALL Season - (Cats) PPLPR charges a $12.50 cancellation fee per night per suite unless 15 days notice is provided by the client through PetSitClick ONLY. If the 15 days notice is provided the full deposit minus the administration fee will be credited to clients account, if the 15 day notice is NOT provided the client's account will be credited the deposit minus the $12.50 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted.
Pre-paid Daycare: If Clients submit their cancellation request prior to their scheduled drop off time for daycare, the prepaid daycare day will be put back on hold to use another day. If the client submits the cancellation request after their scheduled drop off time then they will lose that day and it will completed as a used day.
No Credits/refunds will be granted for Prepaid Daycare Packages. No Exceptions. Prepaid Daycare packages cannot be used toward vacationing services or any other service other than daycare. All pre-paid daycare packages expire within 60 days.
PLEASE NOTE: Any damages caused by a clients pet to the resort including but not limited to suites, furniture, walls, equipment, doors, etc, the client is liable for all repairs and or replacement. At time of pick up the client will be responsible to pay a $200 deposit in good faith to cover the damages. Once the repairs or replacements have been made the client will receive a copy of the invoice from the contractor and or company the replacement was purchased from, along with a reimbursement if over paid or an invoice to cover the difference. Payment is due upon receipt.
Any questions or concerns please contact PPLPR's Management Team
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