Terms & Conditions

We understand life happens and things change. Therefore, we welcome last minute bookings from clients and will do our best to fulfill your needs. All clients will still be required to submit a service  request through PetSitClick before their pet’s stay can commence, and vaccination requirements must be satisfied for the safety of all of our guests.

There is a same day charge of $10.00 to accommodate last minute service requests and last minutes will be accommodated as long as we are not over our dog vs staff ratio. 

Pet Pawsitive does not provide refunds, when credit is due,  your account will be credited accordingly. 

Clients will be emailed an invoice within 24 hrs from submitting their "vacation" request, requesting a 50% deposit of the total amount owing of the invoice to be paid within 24 hrs of the invoice being emailed to the client.  

Clients do have 24hrs from the time the service request was submitted to cancel without being subject to a cancellation fee however an administration fee of $17.25 will be charged for the administration time.  If the cancellation request is received less than 24 hrs from the drop off time scheduled then cancellation fees will apply. 

PLEASE NOTE: If Pet Pawsitive does not receive the deposit within 24 hrs,  the client is at risk of losing the booking to another client, we base our bookings on first come first paid. However, this does not mean that the original booking is automatically cancelled. If the client wishes to cancel they still must submit a cancellation request by using the View/Change/Cancel Tab. If Pet Pawsitive books another client within the suite that the deposit was not received for, the client will be notified immediately that their suite is no longer available, at which point the client will be charged the administration fee of $17.25 plus tax. 

Clients who submit a cancellation request with less than 24 hrs notice from the arrival time scheduled will be charged a 50% cancellation fee of the entire invoice for the duration of the vacation services scheduled. 

Pet Pawsitive requires a 50% deposit at time of booking for all vacationing requests to secure clients bookings and the balance of the invoice is due prior to the drop off time scheduled,  Pet Pawsitive does not issue refunds or credits if pets are picked up earlier than what is scheduled. Once the vacation starts the client is committed financially for the duration of their vacation. 

All cancellations must be received through your customer portal to be cancelled, the date the cancellation request is submitted is the date that will be noted as the cancellation notification date. If cancellations are not received through PetSitClick or the client does not cancel their stay, they will be invoiced as a "No Show" for full rate of their stay. 

All Season - (Dogs) Pet Pawsiitive charges a $32.78 cancellation fee per night per suite unless 14 days notice is provided by the client prior to the first day booked by the client through PetSitClick ONLY. If the 14 days notice is provided the full deposit minus the administration fee will be credited to clients account, if 14 days notice is NOT provided the client's account will be credited the deposit minus the $28.50 cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted. 

ALL Season - (Cats) Pet Pawsitive charges a $20.13 cancellation fee per night per suite unless 14 days notice is provided by the client through PetSitClick ONLY. If the 14 days notice is provided the full deposit minus the administration fee will be credited to clients account, if 14 days notice is NOT provided, the client's account will be credited the deposit minus the cancellation fee per night per suite. If the client shortens the stay of their pets once their pets vacation has begun there will be no refunds/credits warranted.

Pre-paid Daycare: If Clients submit their cancellation request prior to their scheduled drop off time for daycare, and include their rescheduled date and times, the prepaid daycare day will be rescheduled for the date requested unless it's past the expiry date of the prepaid package. The client will lose their prepaid day if the request is received after their drop off time or if they don't reschedule for a day prior to the expiration date of their package.

No Credits/refunds will be granted for Prepaid Daycare Packages. No Exceptions. Prepaid Daycare packages cannot be used toward vacationing services or any other service other than daycare. All pre-paid daycare packages expire within 60 days. ​

PLEASE NOTE: Any damages caused by a clients pet to the resort including but not limited to suites, furniture, walls, equipment, doors, etc, the client is liable for all repairs and or replacement. At time of pick up the client will be responsible to pay a $200 deposit in good faith to cover the damages. Once the repairs or replacements have been made the client will receive a copy of the invoice from the contractor and or company the replacement was purchased from, along with a reimbursement if over paid or an invoice to cover the difference. Payment is due upon receipt. 

Any questions or concerns please contact Pet Pawsitive's Management Team

613-779-5900

info@petpawsitive.ca 

Pet Pawsitive's Luxury Pet Resort took my three shepherds, one with special needs, on short notice without compromising any safety protocols, instead they accommodated the situation. Generous, compassionate, kind care for the furries of Quinte! Would 100% recommend to all my friends, family and clients. ~ Nadia Hirani

Pet Pawsitive is our dog's second home. We recently had to book him in for a three week stay. While we missed him to bits, the daily photos reminded us how much he was thriving. He played all day and got love and cuddles on the couch at night. It comforted us to know he wasn't anxious and the wonderful staff treated him as their own. Thank you Pet Pawsitive! ~ Marisa Dagrani 

Our dog Macy has been a regular at Pet Pawsitive since she was a puppy. They are very professional and always greet us with a smile. Macy needs a ton of exercise and it’s so reassuring to know that while I am away on vacation or at work, she is being well taken care of and gets the exercise she needs playing with other dogs. We will be long time customers! Thanks Tanya and team!~ Emma Plaskacz

Our dog, Charlie, loves his time at Pet Pawsitive! He loves the people and playing with all of the other dogs. We even see improvements in his behaviour at home since attending doggy daycare. Pet Pawsitive has been an amazing experience for us and Charlie ~ Tracey Spencer 

Murphy always has such a good time at in daycare at Pet pawsitive playing with all the other pups that all he wants to do when he gets home is snooze all night! That’s a sign of a happy doggo! Also whenever we are driving to the daycare as soon as we make the turn to pull into the daycare Murphy can’t stop wiggling his backside and gets all excited! It’s so cute and makes me feel good when I have to leave him all day! ~ Charlotte Baker